Member Services Handbook: Consumer Handbook
If you need assistance, information, or have a concern please call Customer Services at 906-229-6120 or 1-800-348-0032.
We would be glad to help.
We welcome consumer input and suggestions. If you are dissatisfied with any aspect of your treatment, the Customer Services Coordinator can help you file a complaint.
You will receive written feedback within 60 days of the filing complaint.
Interpreters Upon Request…If someone you know is in need of services that does not speak English or is hearing impaired, we can help. Interpreters are available free of charge.
Evidence Based practices:
Centers for Medicare & Medicaid Services
Substance Abuse & Mental Health Services Administration
Co-Occurring Disorders Treatment
Center For Evidence Based Practices at Case Western Reserve University
Dartmouth IPS Supported Employment Center