Member Services Handbook: Consumer Handbook

Customer Service

If you need assistance, information, or have a concern please call Customer Services at 906-229-6120 or 1-800-348-0032.
We would be glad to help.

Member Services

We welcome consumer input and suggestions. If you are dissatisfied with any aspect of your treatment, the Customer Services Coordinator can help you file a complaint.

You will receive written feedback within 60 days of the filing complaint.

Interpreters Upon Request…If someone you know is in need of services that does not speak English or is hearing impaired, we can help. Interpreters are available free of charge.

Evidence Based practices:

Centers  for Medicare & Medicaid Services

Substance Abuse & Mental Health Services Administration

Co-Occurring Disorders Treatment

Parent Management Training

Center For Evidence Based Practices at Case Western Reserve University

Dartmouth IPS Supported Employment Center

Family Psychoeducation